Since November 2018, WhatsApp backups in Google Drive no longer count towards the user’s Google Drive storage quota. For cloud acquisition from Google Drive, access to the user’s Google Account and their verified phone number (SIM card) is required to obtain the encryption key and decrypt the backup. We are working hard to maintain our tools and restore cloud-related functionality as soon as possible.Įlcomsoft Explorer for WhatsApp provides the ability to obtain and decrypt WhatsApp backups stored in the user’s Google Account. Even the slightest change to Google’s proprietary authentication and communication protocols may break cloud-based mobile forensic tools, including Elcomsoft Explorer for WhatsApp. We are working around the clock to monitor the latest developments in Google’s cloud ecosystem. We identified the change and fixed the authentication issue in this update. The issue was caused by the change in Google’s authentication protocol. The issue was caused by the change in Google’s authentication protocol, which has been identified and incorporated into the latest update.Įlcomsoft Explorer for WhatsApp 2.77 is a bugfix release, fixing the issue of failed authentication when attempting to obtain WhatsApp backups from the user’s Google Account. Elcomsoft Explorer for WhatsApp 2.77 fixes the ability to download WhatsApp backups stored in the user’s Google Account.
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